How to add a product (with sizes, colours and stock)

Add the products you sell so they appear in your online store and your AI assistant can suggest them and take orders in chat. You can add sizes and colours, set a price and stock for each one, and keep count of your stock.

Before you start

Your plan must include products. Each plan allows a set number of products. You can see how many you have used in Settings → Billing & Plan.
Your role needs permission to edit products. Ask your store owner if the buttons below are missing.
Have at least one good photo of the product ready. JPG, PNG, WEBP, GIF and iPhone HEIC photos all work.

Steps

In the sidebar, go to Products → All Products.
Click Add product.
Click Add product (1) on the Products page.
Under Photos, add your product photos. The first photo is the cover customers see in your shop.
Under Name & description, type the Product name (at least 5 characters) and a Description.
Under Price, type the Price. If the product is on sale, also fill in Discounted price.
Under Category, pick one or more categories. If you have none yet, type a name to create one.
If the product comes in sizes or colours, open Options and turn on This product comes in different options. See “Add sizes and colours” below.
Under Inventory, keep Track quantity on and type the Quantity in stock. Or turn it off and choose the Availability yourself.
Under Delivery, choose Physical product (you ship it) or Digital product (the customer gets a link).
Check the checklist on the right side (or at the bottom on a phone). It shows what is still needed: Photo, Name, Price and Category.
The Needed before saving checklist (1) ticks off Photo, Name, Price and Category as you fill them in.
Click Publish to put it live in your store, or Save as draft to finish it later.

Add sizes and colours

In Options, turn on This product comes in different options.
In Option, type the option name, for example Size or Color.
In Choices, type each choice and press Enter, for example S, M, L.
To add a second option (for example colour), click Add another option.
A table appears with every combination, like M / Black. Set the price, stock, SKU and photo for each one.
To give all combinations the same price or stock, type it in the top row and click Apply.
Every combination gets its own price and stock (1). Type a price or stock in Set for all and click Apply (2) to fill every row.

How stock works

When an order is placed, its quantity is taken out of your stock. When an order is Cancelled or Failed, the stock goes back.
When stock reaches 0, the product shows as sold out. Shoppers on your store and customers ordering through AI chat can’t order more than you have.
Orders you create yourself from the dashboard are allowed even if the count says 0, so your team can still sell an item you have in hand.
Products with Track quantity turned off, or set to Pre-order — orderable, ships later, are never counted down.

Tips

Adding the same product in several colours? After you publish, the success message has a Duplicate button. You can also use Duplicate product from the product’s menu in the list.
Want a head start? Use Write it with AI at the top of the form. Add photos or a few words and AI fills the name, description, tags and category. You check everything before saving.
Selling the same item on another website? Use Import from link to copy its details and photos. See Import a product from a link.
Open More options for SKU, weight and package size, tags, suggested products, a message after purchase, and Notes for your AI assistant (for example “Runs small — suggest one size up”).
If WooCommerce or Shopify is connected, the Sales channels box lets you also list the product there. It is always saved in EcomUp too.
To show a product on your store’s featured section, choose Feature on storefront from its menu in the product list.

Troubleshooting

“Your plan allows up to … products. Please upgrade to add more.”

You have reached your plan’s product limit. Delete products you no longer sell, or upgrade your plan in Settings → Billing & Plan.

“Your current plan does not include product creation. Please upgrade your plan.”

Your plan has no products included. Upgrade to a plan that includes products.

“An active subscription is required to add products. Please upgrade your plan.”

Your subscription is not active (for example, your trial ended). Choose a plan in Settings → Billing & Plan.

“Still needed: Photo, Category …”

Some required fields are empty. Click the item in the checklist to jump to it.

“The discounted price must be lower than the price”

The Discounted price must be smaller than the normal Price. Clear it if there is no discount.

“Add at least one option with choices, e.g. Size: S, M, L”

You turned on options but didn’t add any choices. Add choices, or turn options off.

“The product was saved in EcomUp, but publishing failed …”

The product is safe in EcomUp, but your WooCommerce or Shopify store refused it. Check that store’s connection in Connections, then save the product again.