The terms for using EcomUp

These terms are an agreement between you and EcomUp AI (“EcomUp”, “we”). By creating an account or using the service, you agree to them. If you use EcomUp for a business, you confirm that you are allowed to accept these terms for that business. If you don’t agree, please don’t use the service.

EcomUp is software for online sellers. Depending on your plan, it includes AI replies to messages and comments, order and courier management, a storefront, workflows, AI calling, and image and video tools.

We improve the product continuously, so features may change. If we remove a core feature of a paid plan, we will give you reasonable notice.

• Give accurate information when you sign up, and keep it up to date.
• Keep your login details safe. You are responsible for activity on your account, including by your team.
• Tell us right away at support@ecomup.ai if you think someone has accessed your account without permission.
• You must be at least 18, or the legal age to enter a contract where you live.

You agree not to use EcomUp to:

• Break any law, or sell illegal, counterfeit or restricted products.
• Send spam or unwanted bulk messages, or mislead or defraud customers.
• Upload malware, or content that is hateful, harassing, or infringes someone else’s rights.
• Interfere with the service, get around usage limits, or access accounts or systems that aren’t yours.
• Copy, resell or reverse-engineer the service, except where the law allows it.

We may limit or suspend accounts that break these rules, as described under “Termination”.

You own the content you add, including products, images, and storefront pages, and the customer data in your account. You give us permission to host, process and display that content only to provide the service to you.

You are responsible for having the right to use your content, and for handling your customers’ data lawfully. Our Privacy policy explains how we process data on your behalf.

AI replies, AI calls and generated images or videos are produced automatically and can be inaccurate. You control which AI features are on and what information they use, such as your products, prices and policies.

You are responsible for the messages, offers and media that go out from your page or shop, including AI output. Review important settings, and turn off automation wherever you need a person to decide.

Tip: keep product prices, delivery charges and policies up to date in EcomUp, because the AI answers from them.

When you sell through an EcomUp storefront, the sale is between you and your customer. You are responsible for your products, prices, delivery, returns, refunds, taxes and customer service. EcomUp is not the seller and is not part of that transaction.

EcomUp’s software, design, brand and documentation belong to us and are protected by law. These terms give you the right to use the service during your subscription. They don’t transfer ownership of it to you. If you send us feedback, we may use it without any obligation to you.

EcomUp connects with other services, such as Facebook, Instagram, WhatsApp, couriers and payment providers. Your use of those services is also governed by their terms, including Meta’s policies on messaging and ads. If a third party changes or limits its service, related EcomUp features may change too, and we are not responsible for their availability or decisions.

• Paid plans are billed in advance for each monthly or yearly period.
• Each plan has usage limits (for example, AI replies or orders). The current limits are shown on the Pricing page and in your dashboard.
• We will give at least 30 days’ notice before a price change affects your plan.
• If a payment fails, we may limit or suspend paid features until it is resolved.

You can cancel at any time from your account settings. You keep access until the end of the period you have already paid for. Fees are generally non-refundable, except where the law requires a refund. If you think you were charged by mistake, email support@ecomup.ai and we will look at it case by case.

We work hard to keep EcomUp reliable, but the service is provided “as is” and “as available”. As far as the law allows, we make no warranties that the service will be uninterrupted, error-free, or right for a particular purpose.

As far as the law allows, EcomUp is not liable for indirect, incidental, special or consequential damages, including lost profits, sales, data or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

You agree to cover EcomUp for claims, losses and costs that arise from your products, your content, how you treat your customers, or your breach of these terms.

You can stop using EcomUp and close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, puts other users at risk, or that the law requires us to close. Where reasonable, we will warn you first and give you a chance to fix the problem.

After an account is closed, you can ask us for an export of your data within 30 days. After that, we may delete it, as described in our Privacy policy.

These terms are governed by the laws of Bangladesh. Any dispute will be handled by the courts of Dhaka, Bangladesh. Before going to court, please contact us so we can try to resolve the issue informally.

We may update these terms. We will change the “last updated” date above, and for significant changes we will notify you by email or in the dashboard before they take effect. If you keep using EcomUp after that, you accept the new terms.