Cancellations and refunds

New accounts get a 14-day free trial. You are not charged during the trial, and it doesn’t turn into a paid plan on its own. You only pay when you choose a plan.

If you are not happy with EcomUp, you can ask for a full refund of your first subscription payment, monthly or yearly, within 7 days of that payment. You don’t have to give a reason. We then close the paid plan.

This applies once per business. We may refuse it when the same business signs up again to get repeated refunds.

• Plans renew automatically at the end of each monthly or yearly period.
• You can cancel any time from your account settings. Cancelling stops the next renewal, and you keep access until the end of the period you have already paid for.
• Renewal payments are not refunded, and neither is the unused part of a period, except as described under “Billing mistakes” or where the law requires a refund.

Money you add to pay for usage, such as WhatsApp wallet top-ups, is not refunded once it has been spent on messages. If you close your account with an unused balance, email support@ecomup.ai and we will refund that balance.

If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the extra charge in full. If a fault on our side kept you from using EcomUp for a long time, email us and we will offer a refund or credit for that time.

Email support@ecomup.ai from the email address on your account. Include:

• your store name,
• the date and amount of the payment,
• the payment or invoice number, if you have it.

We reply within 2 business days.

Refunds go back to the payment method you paid with.

• Card payments outside Bangladesh are processed by our payment partner, Creem. The refund usually reaches your card within 5 to 10 business days.
• Payments in Bangladesh through EPS (cards, bKash, Nagad and others) are refunded through EPS. The time it takes depends on your bank or wallet, usually within 10 business days.

Please contact us before opening a dispute or chargeback with your bank. We can usually sort it out faster.

This policy covers what you pay EcomUp. When your customers buy from your shop or storefront, refunds to them are between you and your customer, under your own shop’s policy.

We may update this policy. We will change the “last updated” date above. A change never takes away a refund you had already asked for.