How to manage your plan and billing

EcomUp plans are priced in taka (BDT), billed monthly or yearly, and paid securely through EPS. From Settings → Billing & Plan you can see your plan and usage, switch plans, renew and cancel.

Before you start

You need to be the store owner, or have a role that can see the current plan. Team members on the built-in Admin or Manager roles don't see the Billing & Plan tab.
Have bKash, Nagad, a card or another EPS payment method ready.

See your plan and usage

Click your name at the bottom of the left menu, then Settings.
Open the Billing & Plan tab. (Shortcut: click your picture at the top right, then Manage plan.)
Open Billing & Plan (1) to see Subscription details (2); click Switch plan (3) to change plans.
Check Usage this cycle. Each bar shows how much of a monthly limit you've used, such as AI chat replies, AI images or products. A warning icon appears when you're running low or over the limit.
Check Subscription details on the right: Started, Expires, Next billing, Auto renewal and Price paid.

Upgrade or switch plan

In Billing & Plan, click Switch plan.
Choose Monthly or Annual. Your current plan is marked Current Plan.
Click Get [plan name] plan on the plan you want.
Choose Monthly or Annual (1), then click Get [plan name] plan (2) on the plan you want.
On the checkout page, type a coupon in Coupon code and click Apply if you have one.
Check Total due today, then click Continue to payment.
Pay on the EPS page. You come back to EcomUp and your new plan is active.

Renew your plan

In the last 5 days of your plan, click Renew now on the yellow banner, or Renew in the menu under your picture.
Click Continue to payment and pay through EPS.

Cancel your subscription

In Subscription details, click Cancel subscription.
Pick a reason under Why are you cancelling? and add Additional feedback if you like.
Click Confirm Cancellation. To stop, click Keep Subscription.

Your plan stays active until its end date, and you won't be charged again.

Tips

Moving to a cheaper plan? You pay now, but the new plan starts when your current paid period ends. You keep what you already paid for. You'll see "Downgrade scheduled" in Subscription details.
Usage limits reset every billing cycle.
Referral credit from Refer & Earn is taken off your next payment automatically. See Referral program.
If a coupon or credit covers the full price, you won't be sent to EPS at all.
Need a bigger plan? Ask through Contact support on the billing page.
Sometimes the EcomUp team sends you a payment request for an upgrade. You'll see Upgrade requested for your store with a pay button. If it has a deadline, your dashboard pauses until it's paid.

Troubleshooting

“Your … plan has expired”

Your paid plan ended and the dashboard is locked. Click Renew plan, or View all plans to pick another. Your data is kept.

“Payment Failed” or “Payment cancelled”

The EPS payment didn't go through or you closed it. Nothing was charged. Click Try Again.

“Could not start payment. Please try again.”

EPS didn't respond. Wait a minute and click Continue to payment again.

“This coupon has expired” or “This coupon has reached its usage limit”

The coupon can't be used any more. Remove it and continue, or ask for a new code.

“Free plan is not available for returning users. Please choose a paid plan.”

The Free plan can only be activated once. Choose a paid plan.

“Your … generation limit has been reached. Upgrade your plan to continue.”

You've used this month's limit. Wait for the next cycle or upgrade.

“Waiting for the store owner to pay”

You're a team member and a payment is due. Only the owner can pay. Ask them to complete it.