How the free trial works
New stores get a free trial with Growth features and no card. See days left, upgrade, and what happens when it ends.
Every new EcomUp store starts with a free trial, usually 14 days. You get the Growth plan's features, so you can try everything before you pay. No card is needed. When the trial ends, your store moves to the Free plan automatically. Nothing is deleted.
Before you start
- The trial starts as soon as you create your account. See Create your account and sign in.
- One free trial per person. If your email or phone number has had a trial before, even on a deleted account, the new store starts on the Free plan.
Check how many days are left
- Open your dashboard. The trial banner at the top shows a countdown ring and "N days left". In the last 3 days it turns amber.
The ring (1) and the title (2) show the days left; click Upgrade now (3) to pick a plan. - You can also click your picture at the top right. Your plan shows Trial and "Trial ends in N days".
Upgrade before the trial ends
- Click Upgrade now on the trial banner (or Upgrade in the menu under your picture).
- Choose a plan and click Get [plan name] plan.
- Click Continue to payment and pay through EPS.
Your paid plan starts right away. See Manage your plan and billing for details.
What happens when the trial ends
- We remind you 3 days and 1 day before the end, and again when it ends. Reminders come by email, push and SMS, depending on your alert settings.
- Your store moves to the Free plan by itself. Your products, orders, chats and settings stay.
- On Free you lose AI reels and the higher limits. The dashboard shows a smaller banner, "Upgrade to unlock reels, higher limits, and the full Growth feature set.", with See plans. You can close it with the X.
Tips
- Use the trial to finish the setup steps on the Get your AI selling card, so you see the AI working before you decide.
- During the trial, AI image and video generation has a lower cap than the paid Growth plan.
- Trial and Free plans can't create extra organizations or switch between stores. Upgrade for that. See Manage organizations.
Troubleshooting
My new account started on Free, not a trial
Your email or phone number has already used a trial, or the trial is switched off at the moment. You can still upgrade any time.
“Your free trial has ended”
This alert means your store is now on the Free plan. Click Upgrade to Growth in the alert, or go to Settings → Billing & Plan.
“Your … generation limit has been reached. Upgrade your plan to continue.”
You've used the trial's generation limit. Upgrade to keep generating.