How to choose which alerts you get (email, push, SMS)
See notifications in the bell, and choose dashboard, email, push or SMS alerts for messages, orders, billing and more.
EcomUp can tell you when a customer messages you, a new order comes in, the AI needs your help, or something needs fixing. You choose how each alert reaches you: in the dashboard, by email, by push to your phone or browser, or by SMS.
Before you start
- Alert settings are personal. Each team member sets their own, and they don't change anyone else's.
- For SMS alerts, you need a phone number on your account. For push on your phone, install the EcomUp Android app.
See your notifications
- Click the bell at the top right. You'll see your latest alerts, with All and Unread tabs.
- Click Mark all read to clear the unread count.
- Click View all notifications to open the full list, grouped by Today, Yesterday, Earlier this week and Older.
Click the bell (1), switch between All and Unread (2), or open View all notifications (3).
Choose how alerts reach you
- Click your picture at the top right, then Alerts. (Or go to Settings → Alerts.)
- Find the kind of alert you want to change:
- New customer messages
- New orders
- Customers waiting for you (the AI handed a chat to a person or couldn't answer)
- Plan and billing
- Account and connection alerts
- Post publishing problems
- AI images and videos
- News and announcements
- Click the group to open it, and switch each channel on or off: In the dashboard, Email, Push or SMS. Each switch saves straight away.
Open a group (1), switch each channel on or off (2), or use Turn all off / Turn all on (3). - To change a whole group at once, click Turn all on or Turn all off.
Get pop-ups on your computer
- In Settings → Alerts, find the This browser card.
- Click Turn on and allow notifications when your browser asks.
- Click Send a test to check it works.
Do this once in each browser you use.
Tips
- The Dashboard bell is Always on. Every notification shows there, whatever you switch off.
- Quiet hours, 10pm to 8am: app notifications and SMS that arrive overnight wait until 8am (Bangladesh time). Email arrives right away.
- Critical alerts, like a disconnected page that stops your AI replies, reach you on every channel even when switched off.
- Want an SMS for every order? That's a store setting in Orders → Settings, not here. See Manage orders.
- The emails and SMS your customers receive (order confirmations and so on) are set in Settings → Notifications, which is a different page.
- Notifications are kept for 90 days.
Troubleshooting
“No phone number on your account.”
SMS is greyed out because there's no number to send to. Click Add one and verify a phone number. See Profile and password.
“Notifications are blocked for EcomUp in this browser.”
Click the icon left of the address bar, set Notifications to Allow, then click Reload.
“This browser can't show notifications.”
Use Chrome, Edge, Firefox or Safari. On iPhone, add EcomUp to your home screen first.
The test push didn't appear
Turn off Do Not Disturb or Focus mode on your computer, then click Send a test again.
“Couldn't load your alert settings.”
Check your internet connection and click Try again.