How to update your profile, password and two-step verification

Your profile is your own login, separate from your store's details. Here you can change your name and photo, add or change your email and phone number, change your password, turn on two-step verification, and delete your account.

Before you start

• Every user has a My Account tab, including team members.
• To change your password you need your current password.

Open your profile

1. Click your picture at the top right of the dashboard.
2. Click My account. (Or go to Settings → My Account.)

   

Change your name or photo

1. Under Personal Information, edit First name and Last name.
2. To change your photo, click your picture (Change profile picture) and choose an image.
3. Click Save changes. You'll see "Profile updated successfully".

Add or change your email or phone number

1. Next to Email or Phone number, click Add or Change.
2. Type the new address or number and click Send OTP.
3. Type the 6-digit code you receive and click Verify. The new one now shows Verified.

Change your password

1. Under Security, click Change password.
2. Type your Current password, a New password (at least 6 characters) and Confirm password.
3. Click Update password. You stay signed in here, and every other device is signed out.

   

Turn on two-step verification

1. Under Security, find Two-step verification ("Require an OTP code when logging in for extra security").
2. Switch it on. You'll see "Two-step verification enabled".
3. Next time you sign in, type the 6-digit code sent to your email or phone, then click Verify & Login.

Delete your account

1. Under Danger Zone, click Delete Account.
2. Pick a reason.
3. Type your full name exactly as shown, then click Delete Account.

This permanently removes your posts, connections, subscriptions and organization data. It can't be undone.

Tips

• Signed up with Google and never set a password? Sign out, then use Forgot Password? on the login page to set one.
• Click your User ID to copy it. Support may ask for it.
• The business phone number your team uses to contact you is stored on the store, not here. It's set during brand setup.

Troubleshooting

“Current password is incorrect”

Check the old password. If you've forgotten it, sign out and use Forgot Password?.

“Passwords do not match”

New password and Confirm password must be exactly the same.

“Email is already in use”

Another EcomUp account uses that email. Use a different one, or sign in to that account.

“Please wait 30s before requesting a new code”

Codes can be resent once a minute. Wait for the timer.

“This code was sent to a different phone number.”

You changed the number after the code was sent. Click Resend code for the new number.

“Confirmation text does not match your name”

Type your full name exactly as it appears in the delete window, including capital letters.

Related articles

• Create your account and sign in
• Notification settings
• Invite team members and manage roles