How to create your account and sign in

Create your EcomUp account with your email, your mobile number or your Google account. You verify it once with a 6-digit code, and then you can sign in any time. No card is needed to sign up.

Before you start

An email address you can open, or a Bangladeshi mobile number that can receive SMS.
Outside Bangladesh you can sign up with email only.
Use a permanent email. Temporary or "disposable" email addresses are blocked.

Create your account

Open the EcomUp website and go to the sign-up page (/register).
Type your First Name and Last Name (2 to 30 characters each).
In Email or mobile number, type your email or your mobile number. For a number, check the country next to it.
Type a Password (6 to 30 characters), then type it again in Confirm Password.
Click Register.
Fill in your name (1), email or mobile number (2) and password (3), then click Register (4).
Check your email or SMS for a 6-digit code. Type it in and click Verify Account.
Type the 6-digit code in the boxes (1) and click Verify Account (2).
You land on your dashboard. Your free trial has started.

Sign up with Google instead

On the sign-up page, click Sign up with Google.
Choose your Google account. You don't need a code, because Google has already confirmed your email.

Sign in

Go to the login page (/login).
Type your Email or mobile number and your Password.
Leave Remember Me ticked if this is your own device.
Click Login. If you signed up with Google, click Sign in with Google instead.
Type your email or mobile number (1) and password (2), then click Login (3).
If you turned on two-step verification, type the 6-digit code we send you and click Verify & Login.

Forgot your password?

On the login page, click Forgot Password?.
Type your email or mobile number and click Continue.
Type the 6-digit code you receive and click Verify Code.
Type your new password twice and click Reset Password.

Tips

Codes are valid for 10 minutes. You can ask for a new one after 60 seconds with Didn't receive code? Resend.
If you open a sign-up link from a friend's Refer & Earn page, the referral is saved for 30 days, even if you finish signing up later.
Want to run a second business from the same login? Don't make a new account. See Manage organizations.
Invited by a teammate? Use the link in your invite email instead of signing up here. See Invite team members.

Troubleshooting

“Invalid credentials”

The email, number or password is wrong. Check for typos, or reset your password with Forgot Password?.

“Email is not verified. A new OTP has been sent.”

You signed up but never entered the code. We have just sent a new one. Type it to finish.

“Email already exists”

There is already an account with this email. Sign in instead, or use Forgot Password?.

“Phone number already exists. To open another account on this number, sign up with an email address.”

This number is already used to sign in to another account. Sign up with an email address, then add the number later from your profile.

“Disposable or temporary email addresses are not allowed. Please use a permanent email.”

Use a real, permanent email such as Gmail or your business email.

“Outside Bangladesh, sign up with your email address.”

Mobile sign-up only works for Bangladeshi numbers. Use your email.

“OTP has expired” or “Too many incorrect attempts. Please request a new code.”

The code is older than 10 minutes, or it was typed wrong 5 times. Click resend and use the newest code.

“Please wait 45s before requesting another code.”

You can request a new code once a minute. Wait for the timer, then try again.

“This phone number is linked to more than one account. Reset your password with your email address instead.”

Several accounts share this number. Type the email of the account you want to reset.