Welcome to EcomUp: where everything is

EcomUp is one dashboard for running your online shop. The AI replies to your customers on Facebook, Instagram, WhatsApp and your website, takes orders, books couriers and creates your product photos and posts. This page shows you where everything is and which article to read next.

Before you start

You need an EcomUp account. If you don't have one yet, see Create your account and sign in.
New accounts start with a free trial, so you can try every section before you pay. See How the free trial works.

Your first steps

Sign up and verify your email or mobile number with the 6-digit code.
Set up your brand in the Set up your brand window that opens on your dashboard. See Set up your brand.
Add your business phone number when EcomUp asks for it, so our team can help you get set up.
Connect a channel in Connections, for example your Facebook Page. See Connect your Facebook Page.
Add your products in Products. See Add products.
Test your AI in AI Brain. See Set up AI Brain.
The checklist (1) tracks the four steps: Brand, Channel, Products and Test.

The Get your AI selling card on your dashboard home tracks these steps for you and shows the next one.

Where everything is

The menu on the left is split into groups. Here is every section and the article that explains it.

Overview

Dashboard: your sales, orders and customers at a glance. See Your dashboard home.
Analytics: store traffic, visitors and sales. See Analytics and Store traffic.
AI Brain: teach the AI about your business and test it. See Set up AI Brain and AI sales agents.

Engage

Connections: link your pages and stores. See Facebook Page, Instagram, WhatsApp Business, WhatsApp personal, WooCommerce and Reconnect an expired connection.
Messenger: every customer chat in one inbox. See Messenger inbox, Human takeover and AI replies and Canned responses.
Chatbot: a chat bubble for your own website. See Chatbot widget.
Marketing (Senders, Templates, Campaigns, Contacts, Unsubscribes, Email domain): bulk WhatsApp messages and email sending. See WhatsApp campaigns, WhatsApp templates and contacts and Custom email domain.

Content

Generate Media: AI product photos and videos. See AI image and video generator.
Post (Agent Mode, Calendar, Create Post): write, schedule and auto-publish posts. See Create and schedule posts, Content calendar and Agent Mode, Post templates and Comment auto-reply.

Automate

Automation (Automations, Templates, Runs): workflows that run by themselves, such as an order follow-up. See Automations and AI phone calls.

Store

Products (All Products, Categories): your catalog. See Add products, Product categories and Import a product from a URL.
Customers: everyone who has ordered or chatted. See Customers.
Orders: manage and ship orders. See Manage orders, Abandoned orders, Courier and shipping, Delivery charges, Payment methods and Block fraud IPs.
Website (Themes, Editor, Store pages, Navigation, Settings): your online store. See Set up your online store, Choose and customize a theme, Store menu and pages, Connect a custom domain, Checkout settings, Store language and currency, Tracking pixels, Custom code and Store branding and SEO.

Your account

Click your name at the bottom of the left menu, or your picture at the top right, to open your account menu.

Refer & Earn: earn credit for bringing other businesses. See Referral program.
Settings: store settings, team, billing and your own account. See Plans and billing, Invite team members, Profile and password, Notification settings and Manage organizations.
Help & Support: report a problem or suggest a feature. See Send feedback.

Building your own integration? See Developer overview and Webhooks and integrations API.

Tips

On a phone, tap the menu button at the top left to open the sidebar.
On a computer, you can shrink the sidebar to icons. EcomUp remembers your choice.
If you are a team member, you only see the sections your role allows.