How to set up checkout on your online store

Choose how shoppers check out on your online store. You can let them order without an account (guest checkout), decide whether they must verify their phone or email before ordering, and set delivery charges for each area.

Before you start

You need an online store. See How to set up your online store.
Check your Store country in Settings → General. Stores in Bangladesh check out with a phone number (SMS codes). Stores in other countries check out with email.

Steps

In the left menu, open Store → Website → Settings. The Checkout tab opens first.
The Guest checkout switch (1), the Verify before ordering switch (2), and the What shoppers do at checkout box (3).
Use the Guest checkout switch.
- On: shoppers can buy without creating an account. They confirm their phone number or email with a one-time code instead of a password.
- Off: shoppers must sign in or create an account with a password before they order.
If guest checkout is on, choose the Verify before ordering setting.
- On: guests must enter a 6-digit code before they can place the order. Fewer fake orders, but some shoppers give up at this step.
- Off: guests place the order first, then we offer to send them a 6-digit code. Orders show Verified or Unverified next to the phone number or email, so you can check before shipping.
Read the What shoppers do at checkout box. It shows the exact steps your shoppers will see with your current settings.
Scroll down to Delivery charges to set a charge for each delivery zone, like Inside Dhaka and Outside Dhaka. See How to set delivery charges for the full guide.
Turn on Delivery charges (1), add your zones, then click Save delivery charges (2).

Tips

Switches save as soon as you change them. You'll see “Website settings saved”.
Turn on Verify before ordering if you get many fake cash-on-delivery orders.
With guest checkout on, returning shoppers see their saved addresses as soon as they verify, and every verified shopper gets an account automatically, so their orders show under My orders.
If you turn guest checkout off later, shoppers who bought as guests can set a password with “Forgot password” on your store's sign-in page.
Want to block orders from suspicious IP addresses? See How to block fraud IPs.

Troubleshooting

I don't see the Verify before ordering option

It only appears when Guest checkout is on. Shoppers with an account already verified themselves when they signed up.

Checkout asks for email, but my customers use phone numbers

Your store country is not set to Bangladesh. Go to Settings → General, set Store country to Bangladesh, and click Save changes.

The switch turns back after I change it

The setting didn't save. Check your connection and try again. If an error message appears, your role may not have permission to change the website.