How to recover abandoned checkouts

Some shoppers type their phone number at your store’s checkout and then leave without ordering. EcomUp saves these as abandoned checkouts so you can call them or send a WhatsApp message with a link to finish the order.

Before you start

This works for orders on your EcomUp online store. See Set up your online store.
A checkout is saved only after the shopper enters a phone number (or an email, for stores outside Bangladesh).
To mark or remove checkouts, your role needs permission to edit orders.

Steps

Go to Orders.
Click Abandoned at the top. The number next to it shows how many are waiting.
Click Abandoned (1) at the top of the Orders page. The number shows how many checkouts are waiting.
On Abandoned checkouts, check the cards: Abandoned, Left in carts, Recovered and Recovery rate for the last 30 days.
Choose how long to wait in Abandoned after (15 minutes to 6 hours). A checkout counts as abandoned after this time with no changes.
On a checkout, click Call to phone the shopper, or WhatsApp to open a ready message with a link to finish their order.
Click Call (1) to phone the shopper, or WhatsApp (2) to send a ready message with a checkout link.
The checkout is marked as contacted. You can also choose Mark as contacted from its menu.

The tabs

Abandoned: shoppers who left without ordering.
Ordered: checkouts that became orders.
Recovered: shoppers who left, then ordered later with the same number.
All: everything.

Tips

Use Copy checkout link from the menu to send the link any other way, for example by SMS or Messenger. The link opens the checkout with their cart filled in.
Want to message shoppers automatically? The Abandoned cart automation runs at the same time a checkout counts as abandoned. See Automations.
Use Remove for test or junk checkouts. It only removes it from this list.
Contact shoppers soon. People are most likely to finish an order within a few hours.

Troubleshooting

“No abandoned checkouts.”

Nobody has left a checkout yet, or shoppers left before typing their phone number. Only checkouts with a phone number (or email) are saved.

“Could not load checkouts.”

Refresh the page. If it keeps happening, check your internet connection and try again later.

“Could not copy the link”

Your browser blocked copying. Open the WhatsApp message instead, or try a different browser.