How to set delivery charges (Inside Dhaka, Outside Dhaka and free delivery)

Set a delivery charge for each area you deliver to, like Inside Dhaka and Outside Dhaka. Shoppers pick their area at checkout and see the charge before they order. You can also give free delivery on bigger orders.

Before you start

These charges apply to orders on your EcomUp online store. See Set up your online store.
Your role needs permission to change website settings.

Steps

In the sidebar, open Website and click Settings.
Open the Checkout tab and scroll to Delivery charges.
Turn on the switch next to Delivery charges.
Turn on the switch next to Delivery charges (1).
Check the Country is your country.
For the usual Bangladesh setup, click Inside Dhaka ৳50 · Outside Dhaka ৳100. Or click One charge everywhere, or Add zone to build your own.
For each zone, set the Zone name and the Charge.
Under Areas, click Add area and pick a division, district or thana. Then click Add area in the window.
In one zone, turn on Everywhere else in Bangladesh (or your country) so every other place is covered.
Inside Dhaka covers the Dhaka district (1). Outside Dhaka has Everywhere else in Bangladesh turned on (2).
Click Save delivery charges.

Free delivery on bigger orders

In a zone, turn on Free delivery on bigger orders.
Type the amount, for example 3000. Orders of that amount or more get free delivery. Smaller orders pay the zone’s charge.

Charge more for more items

In a zone, turn on Charge more for more items.
Type how many items the normal charge covers, then the extra charge for each extra item. For example: ৳60 covers 2 items, then +৳20 for each extra item.

Different delivery for some products

Turn on Different delivery for some products or categories.
Click Add product or Add category and pick it.
Choose + Extra charge (for example Furniture +৳200) and set it Per item or Once per order. Or choose Free delivery.
Click Save delivery charges.

Tips

If an area is in two zones, the more specific one wins. For example, a Savar zone beats a Dhaka zone.
If no zone has Everywhere else turned on, shoppers outside your zones can’t order.
When delivery charges are off, orders have no delivery charge and shoppers type their address freely.
Orders taken by the AI assistant in chat use the delivery charge written in your AI Brain’s delivery policy, not these zones. Keep both the same. See Set up AI Brain.

Troubleshooting

“Add at least one delivery zone”

Delivery charges are on but there are no zones. Add a zone, or turn delivery charges off.

“Add an area, or choose "Everywhere else"”

A zone has no areas. Add an area to it, or turn on Everywhere else.

“Name the zone, e.g. Inside Dhaka”

Every zone needs a name. Type one in Zone name.

“Only one zone can cover "everywhere else"”

Turn Everywhere else off in all zones but one.

Shoppers see “We don't deliver to this location.”

Their area isn’t in any zone. Add the area to a zone, or turn on Everywhere else in one zone.

Shoppers see “The delivery charge is now …. Please check your total and place the order again.”

You changed delivery charges while they were checking out. They just need to place the order again.