How to see who visits your online store

See how many people visit your online store, where they come from, which pages they open, and who is browsing right now. EcomUp counts visits on your store automatically. You don't need to add any code.

Before you start

You need a live online store. See How to set up your online store.
Your role needs access to the dashboard reports (owners and admins have it by default).

See your store traffic

In the left menu, open Analytics. The Overview tab opens.
Choose a Date range: 7 days, 30 days or 90 days.
Check the totals at the top: Visitors, Page views, New visitors and Returning visitors.
On the Overview tab (1), pick a date range (2) and check the four totals (3).
Scroll down to see Visitors and page views per day, Where visitors come from, Devices and Most viewed pages.

See who is on your store right now

Open the Live tab.
See how many people are On your store right now (active in the last 5 minutes), the Live visitors list, Where they are, and Pages open now.
The Live tab: how many people are On your store right now (1), Where they are (2) and Pages open now (3).

Look at individual visitors

Open the Visitors tab. It lists visitors from the last 30 days, with their last page, location, where they came from, visits, pages and when they were last seen.
Use Search by IP, city, district or country to find someone.
Click a visitor to see their Browsing history and any Orders from this IP.
A visitor's Browsing history (1) and any Orders from this IP (2).

See where visitors live

Open the Locations tab.
See visitors, orders and revenue By country. Bangladeshi stores also see a Bangladesh by district map.

Tips

Visits are only counted on your real store address (your subdomain or custom domain). Theme previews in the dashboard are not counted.
New page views usually appear within a couple of minutes.
The Products and Sales tabs show which products are viewed and sold most. See Analytics.
Days are counted in your store's time zone. If your store is outside Bangladesh, set Store country and Time zone in Settings → General.
The Visitors tab helps you check a suspicious order: see what the shopper browsed and whether the same IP placed other orders. To stop an IP, see Block fraud IPs.
For ad tracking (Facebook, Google, TikTok), add your pixels too. See Tracking pixels.

Troubleshooting

“No visits yet. Visits count from the moment shoppers open your store.”

Nobody has opened your store at its real address yet, or your store is still a draft. Publish your store and share its link.

“Couldn't load your store traffic. Please try again in a moment.”

The report didn't load. Wait a moment and reload the page.

“Nobody is on your store right now.”

No one has been active in the last 5 minutes. Open your store in another tab to test it.

My numbers look different from Google Analytics

EcomUp and Google count visits in different ways, and ad blockers stop some Google tracking. Small differences are normal.