How to connect your own domain to your store

Every EcomUp store gets a free address like yourstore.ecomup.ai. If you own a domain, you can connect it so customers see your own address, like shop.yourbrand.com. You can also change your free subdomain on the same page.

Before you start

You need an online store. See How to set up your online store.
You need a domain you've already bought, and a login to the website where you manage it (your domain provider or DNS host, such as Namecheap, GoDaddy, Cloudflare or a Bangladeshi provider).
Your role needs permission to manage the website (owners and admins have it by default).

Connect your own domain

In the left menu, open Store → Website → Settings, then the Domain tab.
In the Custom domain card, type your domain in the Domain field, for example shop.yourbrand.com.
Click Connect domain. You'll see “Custom domain saved — now add the DNS record and verify.”
Type your domain in the Domain field (1), then click Connect domain (2).
A box titled Add this DNS record at your domain provider appears with three values: Type, Name / Host and Value / Points to. Use the copy buttons to copy each one.
Copy the Type, Name / Host and Value / Points to from the DNS box (1). After adding the record at your provider, click Verify (2).
In a new tab, log in to your domain provider and open the DNS settings for your domain.
Add a new record using exactly the Type, Name / Host and Value from EcomUp, and save it.
Come back to EcomUp and click Verify.
When the record is found, the badge changes from Pending DNS to Verified and you'll see “Domain verified! Your storefront is now reachable there.”

Which DNS record will I get?

You enter	Type	Name / Host	Value
A sub-address, e.g. shop.yourbrand.com or www.yourbrand.com	CNAME	The first part, e.g. shop or www	The target shown in EcomUp (e.g. cname.ecomup.ai)
A main domain, e.g. yourbrand.com or yourbrand.com.bd	A	@	The IP address shown in EcomUp

Change your free subdomain

On the same Domain tab, find the Subdomain card and click Change.
Type the new name in New subdomain and wait for the “is available” message.
Click Save, read the message, and click Change subdomain.

Tips

A sub-address such as shop.yourbrand.com is the easiest to set up, because it only needs a CNAME record.
DNS changes can take a few minutes, and sometimes a few hours, to spread. If Verify doesn't work at first, wait and try again.
If you use Cloudflare, set the record to DNS only (grey cloud), not proxied.
Your free subdomain keeps working after you connect a custom domain. EcomUp links and buttons start using your custom domain once it's verified.
When you change your subdomain, the old address redirects to your store and nobody else can take it. Still, update links in your Facebook page, ads and printed material.
To stop using a domain, click Remove in the Custom domain card. Your subdomain keeps working.

Troubleshooting

“We couldn’t confirm the DNS record yet. Changes can take a few minutes to propagate.”

EcomUp couldn't find your record yet. Check that the Type, Name / Host and Value match exactly, with no extra spaces or a repeated domain name in the Host field (use shop, not shop.yourbrand.com). Remove any old A or CNAME record for the same name. Then wait and click Verify again.

“Enter a valid domain, e.g. shop.acme.com.”

Type only the domain, like shop.yourbrand.com. Don't add spaces or a page path.

“You can’t use a ecomup.ai address here — set a subdomain instead.”

EcomUp addresses are set in the Subdomain card, not as a custom domain.

“This domain is already connected to another store.”

The same domain can only be used by one EcomUp store. Remove it from the other store first, or contact support if you think this is a mistake.

The DNS Value shows “contact-support”

Main (root) domains need an IP address that isn't available on your account yet. Use a sub-address like www or shop instead, or contact support through Help & Support.

“This subdomain is already taken.”

Another store already uses that free address. Try a different name.