How to connect your personal WhatsApp with a QR code

Link your normal WhatsApp number to EcomUp by scanning a QR code, just like WhatsApp Web. New customer chats then come into your EcomUp inbox and the AI replies automatically. This is best for customer support, not for bulk campaigns.

Before you start

Keep your phone with WhatsApp (or WhatsApp Business app) open and connected to the internet.
You can link one personal WhatsApp number to your EcomUp account.
A number can be linked to only one EcomUp account at a time.
In EcomUp, your role must be allowed to manage connections. Owners and admins can do this by default.

Steps

In the left menu, go to Engage → Connections.
On the Available Platforms tab, find the WhatsApp Personal card.
Click Connect. The Connect Personal WhatsApp window opens.
Click Connect WhatsApp. Wait a few seconds while it says “Preparing QR code…”.
In the Connect Personal WhatsApp window, click Connect WhatsApp (1) to generate the QR code.
On your phone, open WhatsApp and go to Settings → Linked devices → Link a device.
Point your phone camera at the QR code on screen. The code refreshes by itself until you scan it.
When linking is done, the window shows Connected and your number, for example “+8801XXXXXXXXX is linked and replying with AI.”
Close the window. The WhatsApp Personal card now shows Connected.

Tips

Old chats are not imported. Only new messages that arrive after you link the number show up in Messenger.
You can reply yourself from Messenger at any time. Customers see the reply from your own number.
Teach the AI about your products and policies in AI Brain so its replies are accurate.
To unlink, click Manage on the WhatsApp Personal card, then click Disconnect. You can also remove EcomUp from Linked devices on your phone.
If you unlink EcomUp from your phone by mistake, EcomUp shows Reconnect needed and sends you an alert. Scan a new QR code to fix it.
For sending campaigns and template messages, use WhatsApp Business (official API) instead.

Troubleshooting

“Failed to start WhatsApp connection.”

EcomUp could not create a QR code. Close the window, wait a moment, and click Connect WhatsApp again.

I scanned the code but the window went back to “Connect WhatsApp”

This happens if the same number is already linked to another EcomUp account. EcomUp then logs the number out again. Disconnect it from the other account first, then try again.

The QR code does not scan

Make your screen brighter and hold the phone steady. Make sure you are using Link a device inside WhatsApp, not your normal camera app. Your phone also needs a working internet connection.

The AI stopped replying

Open Connections and check the Active Connections tab. If you see “needs to be reconnected — messages & AI replies are paused”, your phone unlinked EcomUp. Open the WhatsApp Personal card and scan a new QR code.