Your dashboard home explained
What the summary cards, charts, setup checklist, top bar and banners on your EcomUp dashboard home mean.
Your dashboard home is the first page you see after signing in. It shows how your shop is doing (sales, orders, customers and AI activity) and what to set up next.
Before you start
- Numbers fill in once you connect a channel and start getting orders and messages. A new account shows empty charts, which is normal.
Steps
- Click Dashboard at the top of the left menu.
- If you see the Get your AI selling card, follow its current step: Add your brand, Connect a channel, Add your products and Test your AI. The card hides itself once your AI is live, or you can close it with the X.

The progress line (1) shows your four setup steps; the button (2) opens the current one. - Pick a date range at the top: 7 Days, 15 Days, 1 Month or Custom. For Custom, choose a start and end date in Select date range.
- Read the summary cards: Total Sales, Orders, Customers, Platforms, Comment Replies and Messages.

Pick a period (1); the six summary cards (2) update for that range. - Scroll down for the charts: Sales Overview, Customer Growth, Platform Distribution and Platform Revenue.
- At the bottom, see your Recent Orders and Top Customers.
The top bar
- Organization switcher: if you manage more than one store, pick which one you're working in. See Manage organizations.
- Gallery: your saved images and videos.
- Bell: alerts about your store, such as a page that needs reconnecting. See Notification settings.
- Your picture: your plan, usage, Manage plan, My account, Team & roles, Store settings, Alerts, Refer & earn, Help & support, the light/dark Theme switch, Get the Android app and log out.
Banners you may see
- Trial countdown: how many days are left in your free trial, with Upgrade now. See How the free trial works.
- Renewal warning: in the last 5 days of a paid plan, "Your … plan expires in N days. Renew now to avoid losing access." with Renew now.
- Account alerts: for example, a Facebook connection that needs reconnecting. See Reconnect an expired connection.
Tips
- For deeper store numbers such as visitors and live traffic, open Analytics. See Analytics.
- For full order details, click Orders in the left menu.
Troubleshooting
“No sales yet” or “No customers yet”
There are no orders or customers in the chosen date range. Try 1 Month, or connect a channel so orders can come in.
“No platform data yet”
No page is connected yet. Go to Connections and connect your Facebook Page, Instagram or WhatsApp.
I don't see the Get your AI selling card
It disappears once your AI is live, or after someone clicked Dismiss checklist. Team members see it but only the owner can start brand setup.